Terms and conditions are subject to change. Updates may be communicated via website notices or email to registered accounts.
General Terms and Conditions
Legal Advice Disclaimer
The content contained within our training materials, websites, our social media profiles and within all our external communications does not constitute legal advice.
The organisation advises seeking independent professional legal counsel, noting that data protection compliance requires ongoing organisational effort.
System Availability
Services typically maintain 99%+ uptime. Maintenance windows are prioritised for weekends. Extended downtime notices appear on the website. Severe technical disruptions trigger alternative access methods for learning materials.
Support
Contact: support@measuredcollective.com. Response time target: 1 business day (up to 2 days during peak periods).
Accuracy
Measured Collective goes to great lengths to produce up-to-date, relevant content. However we cannot guarantee the accuracy.
Copyright
Course reproduction, storage, transmission, or translation requires written consent except where specifically licensed.
Warranty
There are no warranties, express or implied, that you will successfully complete any of the courses.
Liability Limitation
The organisation assumes no liability regardless of claim basis (breach of contract, tort, misrepresentation).
Links
The organisation doesn’t control linked content or endorse external sites.
Certificates & Progress Data
Users receive certificates upon completion. The organisation won’t verify certificate status to third parties due to privacy concerns.
Brand Usage
Measured Collective may use customer logos in marketing materials, subject to trademark guidelines. Customers can request removal.
Free Course Terms
No service level guarantees. Free courses may be withdrawn anytime.
Free Preview/Trial Terms
No service guarantees apply. Previews are for business customers only. The organisation reserves withdrawal rights.
LMS Course Access
Money-Back Guarantee
Purchasers receive 14-day refunds. Cancellation requires email notification to support@measuredcollective.com within 14 calendar days. Refunds process within 14 days (3-7 working days bank processing). Certificates earned during this period are voided. Refund processing may prohibit future repurchases.
Course Modifications
Measured Collective reserves the right to cancel or edit a course when required. Discontinued courses receive alternative delivery methods or replacement courses.
Seat Restrictions
Seats cannot transfer to external organisations without written agreement. Seats cannot be resold.
Measured Collective Plus Subscription
Subscription Details
Recurring billing (monthly/annual) continues until cancellation via account settings or support email.
Payment Authority
Card details must remain current. Organisational liability persists even with contact detail changes.
Price Increases
We will notify you at least 28 days before the applicable renewal date of price changes, enabling cancellation decisions.
Service Access
Expired subscriptions or overdue payments halt access. Restoration may require 7 business days.
Notifications
Email notifications address subscription changes and expiration. Marketing preferences may limit renewal notices.
Seat Assignment
Each seat assigns once per access period. Reassignment occurs during 30-day renewal windows. External organisation restrictions and resale prohibitions apply.
Self-Hosted Courses
License Terms
Typical licensing permits 12-month access, renewable thereafter. Post-expiration access becomes prohibited. Technical deactivation may occur without renewal.
Updates
Course updates exclude self-hosted licenses unless separately negotiated.
Technical Support
Measured Collective addresses implementation issues but disclaims responsibility for third-party LMS problems or customer technical configurations. Industry-standard formats (SCORM) minimise compatibility impacts.
Standard Payment Terms
Upfront Payment
Services begin after payment receipt via debit/credit card or BACS. No payment means no access.
Invoice Terms
When available, payment terms are: Payment should be settled within 30 days of invoice date via bank transfer. Late payment incurs interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs.
Final Disclaimer
Professional legal advice should be sought independently. Regulations change rapidly.