We want you to be completely satisfied with your purchase. If our courses don’t meet your expectations, we offer a straightforward refund policy.
14-Day Money-Back Guarantee
All course purchases come with a 14-day, 100% money-back guarantee. If you’re not satisfied with your course for any reason, simply request a refund within 14 calendar days of purchase.
How to Request a Refund
Email support@measuredcollective.com within 14 days of your purchase with:
- Your order number (you can find this in your confirmation email or account)
- Your name and email address used for purchase
- The course(s) you wish to refund
- Your reason for requesting a refund (optional, but helps us improve)
Including your order number helps us find your order faster and process your refund more quickly.
Refund Processing
- Refunds are processed within 14 days of your request
- Funds typically appear in your account within 3-7 working days after processing
- Refunds are issued to the original payment method
Important Notes
- Any certificates earned during the refund period will be voided
- Refund requests must be made within 14 calendar days of purchase
- This policy applies to individual course purchases and Measured Collective Plus subscriptions
SCORM License Refunds
For SCORM license purchases, please contact sales@measuredcollective.com to discuss refund options. Due to the nature of downloadable content, SCORM refunds are handled on a case-by-case basis.
Questions?
If you have any questions about our refund policy, please contact us at support@measuredcollective.com.
Last updated: January 2026. See our full Terms & Conditions for complete details.