CCPA/CPRA Awareness Course
California's consumer privacy laws are the strictest in the United States. The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give California residents unprecedented control over their personal information — and create significant obligations for businesses.
This course provides essential awareness training for all staff who handle California consumer data, interact with customers, or contribute to compliance efforts. Through clear explanations and practical examples, participants learn what the laws require, how to recognize and respond to consumer requests, and their role in protecting privacy.
Equip your team with the knowledge to navigate California's landmark privacy laws. This comprehensive awareness course covers CCPA and CPRA requirements, consumer rights, request handling, and compliance best practices.
Why learn about CCPA/CPRA?
- Regulatory pressure is increasing — the California Privacy Protection Agency now has full authority to audit businesses proactively
- The rules affect everyday work — whether answering customer calls, designing websites, or managing marketing campaigns
- California sets the U.S. standard — CCPA/CPRA has influenced privacy laws in Colorado, Virginia, Connecticut, and other states
- Reduce your risk of financial penalties and reputational damage from non-compliance
- Ensure staff understand their role in protecting consumer privacy and know when to escalate
Course features
Clear & Practical
Jargon-free explanations suitable for non-lawyers. Focus on daily work applications and recognition/escalation guidance — not just legal theory.
Updated for 2025
Covers the latest CPRA requirements and California Privacy Protection Agency enforcement guidance.
Video Lessons
Engaging video content with assessments throughout. Learn at your own pace with immediate access to all materials.
Comprehensive
All six consumer rights, business obligations, sensitive data rules, and enforcement — everything staff need to know for awareness training.
Learning with us
Course information
Learning outcomes
- Understand CCPA/CPRA requirements and their importance in the current privacy landscape
- Recognize consumer rights and how to respond appropriately when they're exercised
- Apply transparency and notice requirements in daily work
- Handle consumer requests correctly and know when to escalate to the privacy team
- Identify sensitive data and special populations requiring extra care
- Understand security obligations and consequences of non-compliance
Key topics covered
- Consumer rights: Right to Know, Right to Delete, Right to Opt-Out, Right to Non-Discrimination, Right to Correct (CPRA), Right to Limit sensitive PI use (CPRA)
- Critical definitions: Personal information, sensitive personal information (11 categories), "selling" and "sharing" data, service providers vs. contractors vs. third parties
- Compliance requirements: Business threshold triggers, 45-day response deadlines, 24-month documentation retention, Global Privacy Control signal recognition
- Enforcement: California Privacy Protection Agency, proactive audit authority, penalty structure and recent enforcement trends
This course is recommended for
- Customer service representatives handling California consumer inquiries
- Marketing and sales teams collecting or using consumer data
- Operations personnel processing customer information
- Store associates at brick-and-mortar locations
- Product and website designers creating consumer-facing interfaces
- Anyone responsible for CCPA/CPRA compliance
Prerequisites
None — suitable for all staff members regardless of prior privacy law knowledge.
What do I need for this course?
This course is 100% online and delivered through our online learning platform. Organisations can also access this content via their own LMS on request (different pricing and licensing terms will apply).
Course content
In this module we'll introduce the California privacy law landscape and ensure you fully understand the key concepts. We'll explain who must comply with CCPA/CPRA, the threshold requirements, and essential terminology including personal information, sensitive PI, selling, and sharing.
Lessons
- CCPA/CPRA Overview & Applicability (10 min)
- Consumer Rights Under CCPA/CPRA (8 min)
This module covers the practical requirements businesses must follow. We'll look at transparency and notice requirements, privacy policy content, consumer-facing request mechanisms, verification procedures, response timelines, and proper escalation protocols.
Lessons
- Transparency & Notice Requirements (8 min)
- Request Handling & Data Management (8 min)
In this final module we'll examine sensitive data categories, enhanced protections for minors, security obligations, vendor management, and enforcement. We'll conclude with the role of the California Privacy Protection Agency and individual staff responsibilities.
Lessons
- Sensitive Data & Special Populations (6 min)
- Security & Risk Management (6 min)
- Enforcement, Penalties & Your Role (4 min)
- End of course assessment
How it works
Buy course seats
Purchase online using your credit or debit card. You'll be able to login immediately and start learning yourself, or invite your team members to join you.
Start learning
Each team member will have access to the learning materials, interactive assessments and quizzes. On completion of the course team members will be issued with a certificate.
Keep ahead
If you are opted in to communications we'll let you know when we make updates to the course material, trainees can review any updated lesson materials on the learning platform.
What's included
Training
- Distraction-free online learning platform
- 7 video lessons with assessments
- End of course quiz
Updates
- Access to all course material updates and enhancements for the length of your access period
Certification
- Certificate on completion
- Suitable for compliance documentation and audit evidence
Course FAQs
Yes, on completion of the course you will be issued with a digital certificate. It will be issued by our team shortly after completion of all modules including the end of course quiz. You can add this to your LinkedIn profile.
Yes, you can purchase multiple seats for your team. Simply select the number of seats you need during checkout. Each team member will receive their own login credentials and can complete the course independently.
Yes, we offer a 14-day 100% money-back guarantee. If you are not satisfied with the course for any reason, simply contact us within 14 days of purchase for a full refund.
The California Consumer Privacy Act (CCPA) was enacted in 2018, while the California Privacy Rights Act (CPRA) amended and expanded it in 2020. CPRA added new consumer rights (correction, limiting sensitive PI), created the California Privacy Protection Agency, and introduced stricter requirements. This course covers both.
CCPA/CPRA applies to for-profit businesses that collect California consumers' personal information AND meet one of these thresholds: annual gross revenue over $25 million, buy/sell/share personal information of 100,000+ consumers/households, or derive 50%+ of annual revenue from selling/sharing personal information.
The California Privacy Protection Agency can impose penalties of up to $2,500 per unintentional violation and $7,500 per intentional violation. For violations involving minors, penalties are $7,500 per violation. Consumers can also bring private lawsuits for data breaches.
While both cover privacy compliance, this course focuses specifically on California law requirements, consumer rights under CCPA/CPRA, and US-specific enforcement. If your organisation handles both California and UK/EU data, we recommend taking both courses. Our GDPR Essentials course covers UK and EU requirements.
Included in PLUS